Vancouver-based ITIL® V3 Courses now available with a
special offer for HelpDesk BC members!

Help Desk BC would like to let you know of a special offer for our members to attend the first public courses for ITIL® Version 3 delivered in BC through Com-Tech Learning Solutions.

ITIL® V3 Foundations

This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL Version 3 intermediate level training courses.

The ITIL Version 3 best practice is composed of five core disciplines:

• Service Strategy
• Service Design
• Service Transition
• Service Operations
• Continual Service Improvement

This course prepares participants for the official EXIN Certification exam, which is scheduled on the last day of class.

Cost:   $1495.00

December 10 – 13 2007

February 13 – 15, 2008

April 16-18 2008

Also

ITIL V2 Service Manager Course
This intensive course is designed to help IT Service Managers gain a deeper and more practical understanding of ITIL processes, and the key implementation issues- both process oriented and organizational issues. This practical oriented course uses case studies, role plays and presentations to test and improve the participant's essential managerial skills. The course is essential managerial skills. The lead trainer for this session will be Peter Lijnse. This course leads to Service Managers Certification from EXIN.

Cost:           $9995.00

Week 1 Service Support: Feb. 4 - 8th

Week 2 Service Delivery: March 3 -7th

Week 3 Review and Exam: April 8 - 10th

For more information on ITIL certification courses or to register, please contact

Mandi@com-techsolutions.com or 604-899-2400.

The top reasons for doing the ITIL v2 service manager course this year:

1. Most ITIL implementations only address a few processes - these are all part of version 2, so why wait if you need the knowledge on how to use ITIL in your organization now?

2. To get to the ITIL (v3) Diploma you can use the v2 service manager . According to the APMG website this is a shorter and easier path than the v3 path . It will be a lot cheaper to do v2 now and less time consuming .

3. Our training sessions are focused on learning how to use ITIL in organizations, this means we are providing a lot of consulting experience that you can utilize in your daily work. Besides that we also ensure that you will receive sufficient information to pass the certification.

But we also want to warn you: There is a lot of studying involved outside the training sessions (on average 200 hours). We will get you the information to succeed - you need to spend the time .

The best person to ask additional questions around this training: the person that just did the exam. If you do not know anyone, contact us and we will bring you in contact with one or two of our students .

 

ITIL® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce (OGC), and is registered in the U.S. Patent and Trademark Office