Summer 2008

HelpDesk BC has now finished the September 2007 – June 2008 seminar series and we have had another successful season of learning and networking together. HelpDesk BC members have increased their knowledge of cybercrime and identify theft, using their call tracking system to its best advantage, case studies in SLAs & OLAs development, knowledge transfer and so much more !

The HDBC executive team is hard at work to develop educational seminars for the September 2008 – June 2009 series. Keep watching this website for Event information.

HDI recently held their annual conference in Dallas , TX . This event gathered thousands of IT Service and Support professionals from around the world and presented over 100 seminars, training courses and certifications. The conference provided a forum for new learning, new growth and new opportunities. It is a “must-do” event for all IT Service and Support professionals. Mark your calendars now… next year's HDI Annual Conference is in March 2009 (Las Vegas). Watch www.thinkhdi.com for further details….

In addition to the regular monthly seminars, HelpDesk BC will be participating in HDI 's “Analyst of the Year” award program to recognize and reward your “star performers”. The nominations have been announced and nomination forms are now available on this site. Our November meeting will be a celebration and winner announcement. Robert Half Technology is the premier sponsor for HDI 's Analyst of the Year program.

As we prepare for the 2008-2009 season, it's time to renew your HelpDesk BC membership. Becoming a member of HelpDesk BC gives you access to local and international experts, networking with colleagues in similar roles and opportunities to learn about the trends and solutions in the IT service and support industries. Send in your membership information today !

Enjoy your summer and we'll see you in September !!

Clare Agapeyev
President
HelpDesk BC
clareagapeyev@sierrasystems.com

For information on the role and responsibilities of Executives, please click here.