May, 2008

Wolf Medical Systems

Wolf Medical Systems, Canada 's leader in physician EMR systems, is looking for a talented Customer Care Rep to join its growing team.

Reporting to the Manager of Customer Care, the Customer Care Rep responds to customer care/IT support enquiries from Wolf clients. The focus of this important role is to assist Wolf clients in realizing the full benefit from its software through effective and responsive support and active advocacy on behalf of our clients.

Responsibilities:
• Directly respond to enquiries from Wolf clients regarding training, configuration,
hardware/network troubleshooting, software and other customer care issues
• Completely document all issues in the company tracking system
• Triage, appropriately escalate issues and request help as needed
• Contribute to the development process by advocating for meaningful changes.

Requirements:
• Excellent written and verbal communication skills
• Strong customer service and team skills
• Good problem solving, multi-tasking, organization, and time management skills
• Previous customer care/ IT help desk support experience.
• Related education or courses in the customer support/ IT help desk areas.

Assets:
• Experience working in a software company
• Healthcare industry experience

To apply:
Please forward your resume to hr@effectivehr.ca , or fax to: 604-628-3838.
Please include the code: CCR- HD in the subject line.

For more information about the company go to www.WolfMedical.com

Sierra Systems Group Inc.
2nd Level Technical Support
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This 2nd level support role will work with our Help Desk and senior technical teams to provide operational support of our Corporate IT infrastructure.

KEY AREAS OF RESPONSIBILITY
- Second level Help Desk support
- Active Directory administration
- Provide support for A/V equipment, including video conferencing system
- Phone system and voicemail support
- Cable plant support
- Desktop standards deployment and support
- Responsible for performing standard operating procedures in the data center:
      - Review of server logs
      - Performance monitoring
      - Capacity monitoring
      - Monitor backups

PROFESSIONAL QUALIFICATIONS AND EXPERIENCE
- 2 to 3 years related IT experience
- Microsoft Windows 2003 MCSE preferred
- Microsoft Windows 2003 MCSA required
- ITIL Service Essentials certification preferred
- May be required to travel to other offices
- May be required to start at 6am
- Will be required to carry a pager one week out of a month
- May be required to take on other responsibilities as required

Sierra Systems is an equal opportunity employer.

Please submit applications to AlexBuhler@SierraSystems.com

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