Current Updates:

June 2008

New job posting! Click here for details.

HelpDesk Analyst of the year 2008! Click here for details.

March 2008

April 15th meeting information available:
ITIL v3: Is It Worth All the Fuss?
Burnout
HelpDesk Future

facilitated by George Spalding, Vice President Pink Elephant.

February 2008

RADAR Solutions Group Inc. - HDI Desktop Support Technician training coming in March.

February 2008

CANCELLATION - February 13th ITIL v3 for Dummies!

HDBC apologizes for any inconvenience but this session has been cancelled.

February 2008

A new job posting!

January 2008

Events News!

Special seminar ITIL v3 for Dummies on February 13th, facilitated by Paul Wilkinson and Sponsored by Com-Tech Learning Solutions

February 19th meeting, Big Fat Lies and Misconceptions About Your Help Desk With Barry Leinbach

January 2008

A new job posting!

January 2008

Congratulations to Geoff Hollefreund (ICBC)!
Geoff was named our local Analyst of the Year in November and he has just been named HDI Canadian Regional Analyst of the Year!

January 2008

Two new job postings!

January 2008

HDI 2008 Annual Conference - register now !!

The HDI 2008 Annual Conference is THE event for Help Desk/IT Support professional.  Check out http://www.thinkhdi.com/hdi2008/ for 6 inspiring keynotes, 8 seminar tracks and dozens of informative seminars.  Mark your calendars - March 9-12, 2008 in Dallas !

Winter 2008 President's Message now available.

November, 2007

HDBC is pleased to announce our 2007/8 Analyst of the Year: Geoff Hollefreund, ICBC. Five finalists competed for the award and each one was a star performer in their Help Desk environments. Click here for more information.

Congratulations, Geoff!

November, 2007

Vancouver-based ITIL® V3 Courses now available; details available here.

November, 2007

We are happy to welcome Softchoice as our newest silver sponsor of the 2007 HelpDesk BC Analyst of the Year event.  Softchoice is proud to support this event and wishes the winner the best of luck in going on to represent BC at the Canadian Regional Analyst of the Year event.  Thank You Softchoice!

November, 2007

New Silver Sponsor for the 2007 HelpDesk Analyst of the Year event. Brighton Consulting Inc. returns for the second year as a sponsor of the HelpDesk Analyst of the Year event. Their continued support makes them our leading sponsor for this event and plays a significant part in the success of this award.

October 2007

SPONSORS MAKE FOR A GREAT EVENT! HelpDesk BC would like to recognize and thank the sponsors of the 2007 HelpDesk Analyst of the Year event.

Silver Sponsor:

As a silver sponsor Canadian Communication Products has taken a leadership role in the 2007 HelpDesk Analyst of the Year event.  Their support has allowed HDBC to recognize the best and the brightest in the local HD industry.  Thank You CCP!

October, 2007

October meeting presentation, Powering your CTS Investment with Diagnostics and Resolutions, now available. Click here to view past presentations.

September 2007

RADAR Solutions is bringing HDI training to Vancouver! Click here for full details about the courses and dates

September 2007

HelpDesk BC Analyst of the Year program is back! Nominate the stars on your team and recognize their hard work and dedication to their customers, your organization and the Service & Support industry. Click here for information and nomination forms.

August 2007

Time to renew your HelpDesk BC membership ! Your HDBC membership expired on June 30th, 2007. To continue receiving quality information and informative seminars, please click here to renew your HelpDesk BC membership for the September 2007 - June 2008 season.

August 2007

New ITIL training courses available from Com-Tech Learning Solutions. Click here for Fall course calendar. Click here for ITIL v3 training promotion for HelpDesk BC members

New HDI Chapter forming on Vancouver Island
On September 27, 2007, a new HDI Chapter will be started on Vancouver Island. Barry Leinbach is honoured to be the first presenter for this new Chapter.

Contact Normal Louden for further information.

July, 2007

New job posting information.

July, 2007

Fall 2007 meeting details are available now! Mark your calendars and see you there!

July, 2007

If you love to create web forms and have a little time on your hands the HDBC Executive would like to hear from you. The Executive needs some additional assistance with building forms to add to the web site. If you would be able to assist please email Rosemary McCallum.

July, 2007

New job posting for Kwantlen University College.

July, 2007

Please welcome our newest Executive at Large, Ed Chyzowski.

June, 2007

Kirk Weisler, HDI's Chief Morale Officer, has a great way to start each day. Take a look at his web site, http://www.kirkweisler.com, or sign up for his newsletter.

June, 2007

A busy time of year! Check out HDBC updates throughout the summer!

• Summer message from our President
• Katherine Spencer Lee's June presentation
• Membership dues are due soon - keep watching this site
• Cyber crime and the September HDBC meeting - details available soon
• Have a safe and happy summer and see you in September!

May, 2007

On May 15, 2007, HelpDesk BC held elections for three positions on the association's executive team. HelpDesk BC is pleased to announce that Sandy Azevedo was elected VP - Finance, Giselle Collins was elected VP - Programs and Rosemary McCallum was elected VP - Newsletter/Web Editor. Congratulations to all of our newly elected Executives !

May, 2007

Sierra Systems' Corporate office, located in Vancouver , is currently seeking an enthusiastic, and customer-service focused Help Desk Analyst. More details available here.

May, 2007

New Microsoft Certification Coming Soon!

At the recent HDI 2007 Conference, it was announced that Microsoft will be partnering with HDI to offer a new level of certification - combining both the technical skills (Microsoft) and soft skills (HDI) necessary for today's dynamic support environments.

As a part of the Microsoft Certified Desktop Support Technician Certification (MCDST), individuals can earn either:
Microsoft Certified IT Professional: Enterprise Support Technician certification
Microsoft Certified IT Professional: Consumer Support Technician certification

The new certification will be available in the Fall of 2007.

See for further details: http://www.thinkhdi.com/microsoft/

May, 2007

HDI's Global Analyst of the Year Winner
At the HDI 2007 Annual Conference (April 30 - May 3, 2007), HDI's Global Analyst of the Year was selected from the HDI Regional Winners.  Chris Dolding (ICBC) was the Canadian Regional Winner and represented us well at the HDI Conference.  Bimpe Oyelese (World Bank, representing HDI's Capital Region) was selected as the Global Analyst of the Winner.  Robert Half Technology is the global sponsor of HDI's Analyst of the Year program.

See http://thinkhdi.com/hdi2007/industry_awards.aspx   for all of HDI's service excellence award winners.

HelpDesk BC will be facilitating the local Analyst of the Year program later this year.  Remember to nominate your star performers…  it's a great way to recognize their dedication to customer service excellence.

May, 2007

The Computer Technology Program at Vancouver Community College is looking for summer practicum opportunities. The work study is seven weeks long, from Monday July 3rd to Friday Aug 17th, 2007 and interviews start in the middle of May. For more details, click here.

May, 2007

DATE CHANGE - RADAR Solutions Group HDI courses rescheduled to July 9-10 for the Support Center Analyst and July 11-12 for the Support Center Team. Details on the training courses available here.

HDI's corporate office is located at:
102 South Tejon Street, Suite 1200,
Colorado Springs, CO 80903