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April 2008
The Computer Technology Program at Vancouver Community College is looking for summer practicum opportunities.
The Information Technology Specialist (ITS) students have a sincere desire to enter the industry in positions relating to the IT environment. A part of their 12 month study involves a work study component to be completed at superior businesses in the Lower Mainland.
Duration:
The work study is seven weeks long, from Monday June 30th until Friday Aug 15th, 2008.
Purpose:
To provide students with a meaningful work environment where they will have the opportunity to assist an operating business while observing and applying theory from the courses in their program of studies.
Desirable Working Environment:
A work environment, that allows the student practical experience to apply the skills and knowledge learned throughout the program. Courses in the program emphasize the following skill areas:
- Install, upgrade, support and/or train Microsoft Office suite products
- Install, configure and/or maintain PC systems
- Help Desk Analyst
- Maintain LAN accounts using Windows Server network operating system
- Programming in Visual Basic and/or Access
- Web page development and maintenance
- and more....
The Computer Technology Department believes that exposure to an IT environment gives the students added confidence, and your business office added support for a significant period of time. Workers' Compensation Board coverage is provided for the students by the College. VCC would appreciate it if the student/s could be exposed to as many facets of the IT support work as possible.
Evaluation:
Students are evaluated using a combination of employer/supervisor comments, instructor evaluation and student self-assessment.
Please let me know if you interesting in hosting an IT student this summer. Please be prepared to provide a job description. We hope to start interviews in the middle of May.
Regards,
Marlena Vanderwal
Department Head
Computer Technology Department
Vancouver Community College 250 West Pender St.
Vancouver, BC V6B 1S9 (604) 443-8547
Fax: 604-443-8522
http://computertechnology.vcc.ca/its
March, 2007
From Victoria Bech, West Account Manager, HDI, Leading IT Service & Support
I just want to remind you that the deadline to enroll in HDI's Customer Satisfaction Index Study is March 30, 2007.
This is a wonderful opportunity to see how your support center compares with hundreds of other companies in the industry. Here's a little more information about the study. If you have any questions, please feel free to contact me at 719-785-5354.
The focus of this worldwide study is to measure the overall satisfaction level of internal
and external IT support from the customer's perspective. This study is available in the
following languages: English, French, German, Japanese, Swedish, Spanish, Italian and Dutch. Other languages can be added as needed.
Download a Study Overview
http://www.thinkhdi.com/files/CSI_Study.pdf
Measurements and Comparisons
HDI's Customer Satisfaction Benchmarking Study will measure and compare participating support centers by:
• Country
• Industry (Healthcare, Financial, Outsourcer, Government, etc.)
• The size of the participant's user community
• Type of support delivered (internal, external, blended)
• In-house support organizations and outsourcers
Study Details
The study will begin April 1, 2007 and end September 30, 2007. Participants must be enrolled by March 30, 2007.
http://www.thinkhdi.com/estore/viewByEStoreProductID.aspx?EStoreProductID=252
For more information about this study or to enroll, go to http://www.thinkhdi.com/csistudy/ or call 719-785-5354.
Victoria Bech
West Account Manager
HDI, Leading IT Service & Support
Ph: 719.785.5354
Fax: 719.268.0184
vbech@thinkhdi.com
March, 2007
Douglas College Practicum Placements
Douglas College's "Opportunities Enabled" IT certificate program is looking for help in locating practicum placements for students of this program. The Program has strong support of a Business Advisory Council that includes representatives from the public and private sector such as City of Vancouver, ICBC, Royal Bank, IBM, WorkSafe BC, City of Coquitlam.
The program consists of 9 months of intensive class room instruction, followed by a 3 month practicum. The curriculum includes Microsoft office, Hardware Maintenance, Visual Basic programming, Networking, MIS/Database Management, Information Systems Analysis, Web Project Development, Accounting and soft Business skills. The students are qualified for entry level positions such as user support/help desk, writing computer applications, and networking /communications projects etc. The students are required to complete the practicum placement in order to graduate from the program T he class room instruction ends in May/07 and students are available for practicum placements at the beginning of June.
The students are mature and highly motivated. Many of them have worked in various fields and are now training in IT field because of an injury at work or a physical disability. Some students have had prior IT training, and are updating their knowledge. Although it is preferable that the practicum be a paid placement, there is a possibility that the placement can be an unpaid as well, as some of the students are supported through WorkSafe BC.
A suitable placement would enable students to fulfill the requirements of the program in order to graduate, as well gain valuable experience. This practicum placement may also provide an opportunity for prospective employers to assess a potential employee.
More information is available at http://www. d ouglas.bc.ca/programs/opportunities-enabled.html
If you have questions regarding any aspect of the program, Simon Li, Program Coordinator at Douglas College, or his assistant, Cindi Louis( 604-777-6071) will be happy to provide the information to you.
January, 2007
Skills assessment aid for hiring managers as mentioned by Katherine Lee Spencer is now available in .pdf format.
November, 2006
As of January 1, 2007 Help Desk BC will no longer be sending correspondence by facsimile. All information regarding upcoming meetings and events will be sent via email only.
If you would like to continue receiving information regarding upcoming Help Desk BC speakers, seminars, training sessions and other events, and you are not currently on our email list , please send your email address to our VP of Membership vgoodall@phsa.ca with the heading HDBC. Thank you. September, 2006
HDBC and Radar Solutions
HelpDesk BC has teamed up with RADAR Solutions Group to present to HDI members and associates across British Columbia unique and comprehensive training event. RADAR is a Help Desk Institute authorized training partner, and brings HDI's Help Desk Certification Training , RADAR's own Soft Skills Training to Vancouver the week of November 14 - 24, 2006 . Help Desks across western Canada will be able to find the training they need to move to industry best practices and standards.
Don't Miss Out!! HDI's recently released Support Center Team Lead (SCTL) certification training has been added to RADAR's portfolio and we are proud to be able to offer it again in BC at this event.
If you know of anyone who would benefit from participating in this event, please feel free to pass this note along to them.
Price includes the 1 certification Exam Voucher and 1 On-Line Exam Prep course.
Course Registration
To Register now, please fill out the event registration form and email to: sales@radarinteractive.com or fax to: 613-599-6727
Have questions or need more information? <click here to send email> Or call 604-824-1803 or 888-SE-RADAR (888-737-2327)
RADAR Solutions Group and Help Desk BC
look forward to SEEing you at
The Fall 2006 V ancouver S ervice E xcellence E vent
August, 2006
Get Free Help Desk Assistance
The Information Technology Specialist Program at VCC is looking for Practicum/Work Experience placements for the period of October 30 - December 15, 2006. The purpose of this exercise is to give students first-hand experience working in Help Desk/Support Technician positions. Students have successfully performed phone support, provided hardware and network support, developed small databases and web pages among a long list of potential duties. Companies get this free manpower fulltime, for a seven-week period.
Please note that VCC students are covered by Worker's Compensation Board through the college.
Students and faculty would like to thank HDBC companies that provided practicum positions in the past: EDS, BC Housing Corporation, Blast Radius, GVREB, ICBC, and many more....
For additional information please contact Brock Elliott (604-443-8546 or belliott@vcc.bc.ca) .
July, 2006
The HDI Annual Conference & Expo
April 30 - May 3, 2007
Las Vegas, NV
From the HDI website "
Created by and for our members, the HDI Annual Conference is the world's leading event for the service and support industry, bringing together more than 2,500 internal and external customer service and IT support professionals dedicated to achieving excellence."
Click for more details http://www.thinkhdi.com/hdi2007/
November,
2005
Information
for HDI Chapter Executives
A message
to all HDI Chapters:
One of the challenges we face at the Chapter level is reaching
for assistance. As I shared in past conference calls, the Vancouver
Chapter has been successful with their relationship with Robert
Half Technology. In one of our chance meetings with their corporate
executives, I asked if this could be extended globally to all
Chapters.This idea was met with a resounding YES and the below
offer has been extended to allHDI Chapters. Robert Half Technology
sends
this message:
Robert
Half Technology, the exclusive Career-Planning Partner of HDI,
has a number of free resources available to local chapters.
One resource, in particular, is our pool of local IT career
experts available to give presentations at local chapter meetings.
Robert Half Technology representatives have access to
an extensive repository of presentation topics, including IT
Employment and Compensation Trends in 2006, Top-Ten Issues for
Staffing the Help Desk, Recruiting/Hiring Strategies, How to
Keep Your Best People and more.
Additionally, Robert Half Technology conducts several nationwide
studies to develop insights into the latest IT workplace and
compensation trends. These studies are developed into our quarterly
IT Hiring Index and Skills Report , the annual Salary Guide,
industry white papers, career and management advice booklets,
Quick Reference Guides on the latest technologies and more.
All of these resources are free to HDI members.
And finally, Robert Half Technology can work to develop
or enhance existing award or scholarship programs to help promote
HDI and drive local membership.
To locate a Robert Half Technology office in your area or proximity
to start the discussion about how they might be able to assist
your Chapter or to take advantage of any of these FREE resources,
visit: This
Link
The move is now up to the VP Membership or President to open
the communications and work with a reputable vendor locally
to expand your chapter's opportunities.
Sincerely,
Karen
Top
TEN reasons to attend HDI Conferences
10. Get
ahead and stay ahead in the industry
9. Explore
the latest tools and technologies
8. Get rejuvenated
7. Train
for HDI Certification or enjoy a pre-con workshop
6. Be part
of the world's largest conference on customer technical support
5. Receive
unparalleled professional education
4. Network
with fellow members and peers -- up close and personal
3. Relax,
party and network
2. Explore,
experience, and participate
1. Discover
a new vision
Top
Three Reasons why your Manager should want to approve your request
3. High
quality education on solutions for specific issues you are working
on today
2. Cost
effective ... just 1 trip for HDI Certification course and full
conference of 90+ sessions and networking with experts
1. Discover
a new vision
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