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November, 2006
As of January 1, 2007 Help Desk BC will no longer be sending correspondence by facsimile. All information regarding upcoming meetings and events will be sent via email only.
If you would like to continue receiving information regarding upcoming Help Desk BC speakers, seminars, training sessions and other events, and you are not currently on our email list , please send your email address to our VP of Membership vgoodall@phsa.ca with the heading HDBC. Thank you. September, 2006
HDBC and Radar Solutions
HelpDesk BC has teamed up with RADAR Solutions Group to present to HDI members and associates across British Columbia unique and comprehensive training event. RADAR is a Help Desk Institute authorized training partner, and brings HDI's Help Desk Certification Training , RADAR's own Soft Skills Training to Vancouver the week of November 14 - 24, 2006 . Help Desks across western Canada will be able to find the training they need to move to industry best practices and standards.
Don't Miss Out!! HDI's recently released Support Center Team Lead (SCTL) certification training has been added to RADAR's portfolio and we are proud to be able to offer it again in BC at this event.
If you know of anyone who would benefit from participating in this event, please feel free to pass this note along to them.
Price includes the 1 certification Exam Voucher and 1 On-Line Exam Prep course.
Course Registration
To Register now, please fill out the event registration form and email to: sales@radarinteractive.com or fax to: 613-599-6727
Have questions or need more information? <click here to send email> Or call 604-824-1803 or 888-SE-RADAR (888-737-2327)
RADAR Solutions Group and Help Desk BC
look forward to SEEing you at
The Fall 2006 V ancouver S ervice E xcellence E vent
August, 2006
Get Free Help Desk Assistance
The Information Technology Specialist Program at VCC is looking for Practicum/Work Experience placements for the period of October 30 - December 15, 2006. The purpose of this exercise is to give students first-hand experience working in Help Desk/Support Technician positions. Students have successfully performed phone support, provided hardware and network support, developed small databases and web pages among a long list of potential duties. Companies get this free manpower fulltime, for a seven-week period.
Please note that VCC students are covered by Worker's Compensation Board through the college.
Students and faculty would like to thank HDBC companies that provided practicum positions in the past: EDS, BC Housing Corporation, Blast Radius, GVREB, ICBC, and many more....
For additional information please contact Brock Elliott (604-443-8546 or belliott@vcc.bc.ca) .
July, 2006
The HDI Annual Conference & Expo
April 30 - May 3, 2007
Las Vegas, NV
From the HDI website "
Created by and for our members, the HDI Annual Conference is the world's leading event for the service and support industry, bringing together more than 2,500 internal and external customer service and IT support professionals dedicated to achieving excellence."
Click for more details http://www.thinkhdi.com/hdi2007/
November,
2005
Information
for HDI Chapter Executives
A message
to all HDI Chapters:
One of the challenges we face at the Chapter level is reaching
for assistance. As I shared in past conference calls, the Vancouver
Chapter has been successful with their relationship with Robert
Half Technology. In one of our chance meetings with their corporate
executives, I asked if this could be extended globally to all
Chapters.This idea was met with a resounding YES and the below
offer has been extended to allHDI Chapters. Robert Half Technology
sends
this message:
Robert
Half Technology, the exclusive Career-Planning Partner of HDI,
has a number of free resources available to local chapters.
One resource, in particular, is our pool of local IT career
experts available to give presentations at local chapter meetings.
Robert Half Technology representatives have access to
an extensive repository of presentation topics, including IT
Employment and Compensation Trends in 2006, Top-Ten Issues for
Staffing the Help Desk, Recruiting/Hiring Strategies, How to
Keep Your Best People and more.
Additionally, Robert Half Technology conducts several nationwide
studies to develop insights into the latest IT workplace and
compensation trends. These studies are developed into our quarterly
IT Hiring Index and Skills Report , the annual Salary Guide,
industry white papers, career and management advice booklets,
Quick Reference Guides on the latest technologies and more.
All of these resources are free to HDI members.
And finally, Robert Half Technology can work to develop
or enhance existing award or scholarship programs to help promote
HDI and drive local membership.
To locate a Robert Half Technology office in your area or proximity
to start the discussion about how they might be able to assist
your Chapter or to take advantage of any of these FREE resources,
visit: This
Link
The move is now up to the VP Membership or President to open
the communications and work with a reputable vendor locally
to expand your chapter's opportunities.
Sincerely,
Karen
Top
TEN reasons to attend HDI Conferences
10. Get
ahead and stay ahead in the industry
9. Explore
the latest tools and technologies
8. Get rejuvenated
7. Train
for HDI Certification or enjoy a pre-con workshop
6. Be part
of the world's largest conference on customer technical support
5. Receive
unparalleled professional education
4. Network
with fellow members and peers -- up close and personal
3. Relax,
party and network
2. Explore,
experience, and participate
1. Discover
a new vision
Top
Three Reasons why your Manager should want to approve your request
3. High
quality education on solutions for specific issues you are working
on today
2. Cost
effective ... just 1 trip for HDI Certification course and full
conference of 90+ sessions and networking with experts
1. Discover
a new vision
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