HelpDesk BC is pleased to announce on Wednesday September 17, 2008:

All Trends Lead to SaaS.
Are You Ready?

facilitated by:
Matt French,
Director of Product Strategy and Marketing, Service-now. com
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Software as a Service (SaaS) is revolutionizing the technology industry. Applications using the Internet as the development and delivery platform are proving to be more flexible, user friendly, and easier to manage. The SaaS model has produced significant savings including a combined 60% reduction in annual licensing, hardware, maintenance and consultancy costs.

According to Goldman Sachs, “Software as a Service is the most impactful trend in software currently. SaaS solutions solve many of the problems that traditional software faces, including large upfront license fees, long time to implementation, and access issues by a mobile workforce.” This session provides insight into how SaaS applications stack up against traditional client/server technology and how to best prepare your organization to capitalize on a significant trend in our
industry that is here to stay. You will learn about the basics of SaaS and the many advantages SaaS applications can bring to your organization.

Additionally, we will highlight the convergence of ITIL V3, Web 2.0 technology and SaaS within IT Service Management and provide an introduction to a widely-adopted ITSM SaaS offering, Service-now. com.
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About your Presenter

As the Director of Product Strategy and Marketing at Service-now. com, Matt leads a team that is responsible for strategically positioning Service-now. com's brand, applications, employees, customers and partners as market and industry thought leaders. Matt has 13 years of enterprise software marketing, sales, and product strategy experience. Throughout his career, Matt led global product management and marketing teams, owned channel development and sales strategies, and guided company and product awareness. Prior to Service-now. com, Matt drove product line strategy at Oracle, Peregrine Systems, and
most recently Symantec Altiris. As a member of the Altiris Business Unit within Symantec, Matt held positions of Director of Product Marketing, Business Line Manager of Altiris Service and Asset Management applications, and Director of Global System Integrator Strategy. Matt has participated in multiple speaking
engagements surrounding service and asset management, security anagement, and best practice implementations of IT Infrastructure Library (ITIL) throughout the world. Presentation platforms:

• Gartner Data Center Conference
• Gartner IT Symposium
• Gartner IT Asset Management Conference
• Pink Elephant IT Service Management Annual Conference
• Help Desk Institute Annual Conference
• Knowledge Annual Conference
• ManageFusion Annual Conference
• ECPweb Software Asset Management Conference

And many others…

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Seminar Date:
Wednesday September 17, 2008
The Holiday Inn at MetroTown
4405 Central Blvd, Burnaby, BC

Time:
1:30pm - Light Lunch served
2:00pm - 4:30pm (approx) Seminar Presentation

Cost:
2008/2009 Members - FREE
Non-Member Investment - $35.00 each (cash or cheque, payable at the door)

RSVP Deadline: xxxx, 2008
Contact: Giselle Collins
giselle_collins@bcit.ca
Tel: 604-432-8314
Fax: 604-439-6785

visit our website (http://www.helpdeskbc.com) for information on upcoming meetings

Doors open at 1:30 p.m. Light lunch is served at 1:30 p.m.
and our Guest Speaker begins at 2:00 p.m.

2008/2009 Members - FREE
Non-Member Investment - $35.00 each
Student Drop-In - $20.00 each
(cash or cheque, payable at the door)

Please note the drop in fee for non-members is $35.00 per person -
with the exception of special events where the drop in fee will be advertised.

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